We like to keep things simple and straightforward. If you need help with an order, product or anything else, email our Customer Care team at support@eshiunderwear.com. To help us resolve your query as quickly as possible, please include:. - Order Num

We like to keep things simple and straightforward.If you need help with an order, product or anything else, email our Customer Care team at&#xA0; <a href="mailto:support@eshiunderwear.com">support@eshiunderwear.com</a>&#xA0;To help us resolve your query as quickly as possible, please include:- Order Number (ESHI123456) - Full name&#xA0; - Reason for contacting us&#xA0; - Any photos relevant to your enquiry&#xA0;Our Customer Care team is available Monday to Friday, 08:00&#x2013;17:00 (UK time). We aim to respond to all enquiries within 1&#x2013;2 business days.Please only send one email per enquiry. Sending multiple emails about the same query may delay our response.

Contact

Yes, we offer ESHI Gift-cards perfect if you’re not sure what to choose. How it works. Using a gift card. Good to know. Haven’t received your gift card?. Please check your inbox and junk folder first.If you still can’t find it, please contact our Cus

Yes, we offer&#xA0;ESHI&#xA0;Gift-cards&#xA0;perfect if you&#x2019;re not sure what to choose.How it works<ul><li style="font-size: 12px; line-height: 2;">Gift cards are delivered by email (no physical entity)&#xA0;</li><li style="font-size: 12px; line-height: 2;">You&#x2019;ll receive a confirmation email with your gift card&#xA0;</li><li style="font-size: 12px; line-height: 2;">You can forward the email to the recipient or print it</li></ul>Using a gift card<ul><li style="font-size: 12px; line-height: 2;">Enter your gift card code at checkout</li><li style="font-size: 12px; line-height: 2;">You can use it on full-priced and sale items</li><li style="font-size: 12px; line-height: 2;">You don&#x2019;t need to spend it all at once &#x2014; any remaining balance can be used later</li><li style="font-size: 12px; line-height: 2;">You can pay using a combination of gift card + another payment method</li></ul>Good to know<ul><li style="font-size: 12px; line-height: 2;">Gift cards are non-refundable</li><li style="font-size: 12px; line-height: 2;">If you return an order paid with a gift card, the refund will be issued back to the same gift card</li><li style="font-size: 12px; line-height: 2;">Gift cards can&#x2019;t be purchased using discount codes</li><li style="font-size: 12px; line-height: 2;">Gift cards are valid for the store they were purchased from (e.g. UK store only)</li></ul>Haven&#x2019;t received your gift card?Please check your inbox and junk folder first. If you still can&#x2019;t find it, please contact our Customer Care team.

Giftcards

We have a dedicated Partnerships team who manage all ESHI influencer collaborations, ambassador partnerships and brand campaigns. Our team reach out directly to creators and partners, which means our Customer Care team are unable to manage or discuss

We have a dedicated Partnerships team who manage all ESHI influencer collaborations, ambassador partnerships and brand campaigns.Our team reach out directly to creators and partners, which means our Customer Care team are unable to manage or discuss collaboration opportunities via live chat or our website.Want to work with ESHI?We love discovering new creators and seeing how our community styles Lovall.The best way to get noticed is by:<ul><li style="font-size: 12px; line-height: 2;">Tagging us on social media&#xA0;</li><li style="font-size: 12px; line-height: 2;">Sharing your Lovall content</li><li style="font-size: 12px; line-height: 2;">Engaging with our community</li></ul>If there&#x2019;s a suitable opportunity, a member of our Partnerships team may be in touch in the future.Important to knowDue to the high volume of partnership requests we receive, we&#x2019;re unfortunately unable to guarantee a response to all enquiries.ESHI &#xA0;partnerships will only ever be communicated through our official social channels or verified Lovall email addresses.

Influencer and Brand Partnerships

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ESHI

General

What are your shipping times?

Do you offer free shipping?

If I order with Next-Day shipping, when will my order arrive?

How Do I Track My Order?

What if I'm not in for delivery?

Will I pay customs and duties on my order?

Do you ship to Military addresses?

Shipping & Tracking

How do I amend my order?

Can I upgrade / change my shipping details?

I haven't received any tracking information?

Order Amendments

Where is my order?

My order is marked as delivered, but I have not received it

I'm missing an item from my order

I have received a faulty item

I have received the wrong item

My order has been returned to the sender

Order Enquiries

How do I make a return?

Can I exchange my item?

Returns / Exchange Policy

Are Returns Free?

I'm outside the 30-day return period, can I still return my item?

Have you received my return?

When will I get my refund or exchange?

I've returned a non-ESHl item by mistake

Returns, Exchanges & Refunds

Bra Sizing

Size Guides

Size Guide & Product