Returns, Exchanges & Refunds
How do I make a return?
Please head to our ESHI Return Centre and follow the steps to return or exchange your order. To get started, you’ll need:. Simply select the item(s) you’d like to return or exchange and let us know why. Before you return. Returns and exchanges are ac
Can I exchange my item?
You can request an exchange for a different size or length within 30 days of delivery. Exchanges are free. To get started, simply head to our Returns Portal and select the item you’d like to exchange. Please read our Returns Policy before registering
Returns / Exchange Policy
We will happily accept items for a refund or exchange that are returned within 30 days of delivery. To receive a full refund or exchange on eligible returns, all items must be returned unworn, unused, and unwashed, in the same condition you received
Are Returns Free?
Returns are free when you choose an exchange via drop-off / locker or opt for store credit. Items returned for a refund are subject to a small fee, which will be deducted from your final refund total. Exchanges. Return fees for refunds:. Important. T
I'm outside the 30-day return period, can I still return my item?
We’re unable to accept returns outside of our 30-day return window. This is in place to ensure a fair and consistent experience for all customers. If you're unsure about the return deadline for your purchase, please check the date of delivery or refe
Have you received my return?
If you’ve sent your return but haven’t had your refund or exchange yet, don’t worry — there are a couple of steps before it’s completed. 1. Check your tracking. If your courier provided a tracking number, we recommend heading to their tracking page a
When will I get my refund or exchange?
Once you’ve returned your item(s), there are a few steps before your refund or exchange reaches you. Return transit. It can take up to 7-10 working days for your return to arrive at our warehouse, depending on your chosen courier.Please note that dur
I've returned a non-ESHl item by mistake
If you’ve accidentally returned a non-Lovall item, please contact our Customer Care team as soon as possible. While we’ll always do our best to help, we’re unable to guarantee that incorrectly returned items can be located or sent back. What we need