Once your order has been placed, it moves quickly through our fulfilment process. Because of this, we cannot guarantee that we’ll be able to cancel your order or make any changes once it has been placed. If you need to update your delivery address or

Once your order has been placed, it moves quickly through our fulfilment process. Because of this, we cannot guarantee that we&#x2019;ll be able to cancel your order or make any changes once it has been placed.If you need to update your delivery address or cancel your order, please contact our Customer Care team as soon as possible. If your order has not yet been processed, we&#x2019;ll always do our best to help.Please be aware that requests made&#xA0;outside of our Customer Care working hours are very unlikely to be actioned before your order is processed, so cancellations or amendments cannot be guaranteed.We&#x2019;re unable to amend items within an existing order, including the&#xA0;product, colour, size or quantity, and we&#x2019;re also unable to change&#xA0;payment details or delivery methods. If you need to change any of these, we recommend placing a new order for the correct items.If we&#x2019;re unable to cancel or amend your order in time, don&#x2019;t worry &#x2014; once your order arrives, you can return or exchange eligible items through our Returns Portal.For the best chance of us being able to help, please message us as soon as you notice an issue with your order. When contacting our Client Services team to request an amendment, please include the below information:<ul><li data-list-item-id="eb8c57bdf6bfcde247dbf188c62c89b98" style="font-size: 12px;">Order number</li><li data-list-item-id="e6579b34c317acda1cfc578f6c6576d2c" style="font-size: 12px;">Email address</li><li data-list-item-id="e0f396ff9e7cf945aebb0ab411c17d556" style="font-size: 12px;">Phone number</li><li data-list-item-id="e0d9d3f31a4cb6054828278653638b5cc" style="font-size: 12px;">Delivery address</li></ul>

How do I amend my order?

Unfortunately, once an order has been placed, it is very unlikely that we’ll be able to change your delivery address or upgrade your shipping method. Our orders move quickly through the fulfilment process, so there is often only a very small window i

Unfortunately, once an order has been placed, it is very unlikely that we&#x2019;ll be able to change your delivery address or upgrade your shipping method.Our orders move quickly through the fulfilment process, so there is often only a very small window in which changes may be possible.However, if you&#x2019;ve noticed an issue with your delivery details, please contact our Customer Care team as soon as possible. Whilst we can&#x2019;t guarantee that we&#x2019;ll be able to make the change, our team will always do their best to help if your order has not yet been processed.Please be aware that if your order has already entered the fulfilment process, or your request is received outside of our Customer Care working hours, we&#x2019;re unlikely to be able to make any amendments before your order is dispatched.

Can I upgrade / change my shipping details?

Your tracking details will be sent to you by email once your order has been dispatched. Please allow up to 36 hours for dispatch of standard delivery orders before contacting us. If you haven’t received your shipping confirmation email after this tim

Your tracking details will be sent to you by email once your order has been dispatched.Please allow up to 36 hours for dispatch of standard delivery orders before contacting us.If you haven&#x2019;t received your shipping confirmation email after this time, please:<ul><li style="font-size: 12px;">Check your spam or junk folder</li><li style="font-size: 12px;">Confirm the email address used at checkout is correct</li></ul>If you&#x2019;re still unable to locate your tracking information, please contact our Customer Care team and we&#x2019;ll be happy to help.

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