I have received the wrong itemUpdated a month ago

If you’ve received an incorrect item, please contact our Customer Care team as soon as possible so we can resolve this for you.

Please provide the following information:

• Order number (e.g. ESHI123456)
• Email address used at checkout 
• Details of the incorrect item you have received
• Details of the item you did not receive
• Clear photograph of the incorrect item, including photos of the swing tag and inner size label
• Photographs of the barcode on the product bag

Please note: To allow our team to investigate your incorrect item, you must contact us no later than 7 days after your parcel is delivered.