How do I amend my order?Updated a month ago

Once your order has been placed, it moves quickly through our fulfilment process. Because of this, we cannot guarantee that we’ll be able to cancel your order or make any changes once it has been placed.

If you need to update your delivery address or cancel your order, please contact our Customer Care team as soon as possible. If your order has not yet been processed, we’ll always do our best to help.

Please be aware that requests made outside of our Customer Care working hours are very unlikely to be actioned before your order is processed, so cancellations or amendments cannot be guaranteed.

We’re unable to amend items within an existing order, including the product, colour, size or quantity, and we’re also unable to change payment details or delivery methods. If you need to change any of these, we recommend placing a new order for the correct items.

If we’re unable to cancel or amend your order in time, don’t worry — once your order arrives, you can return or exchange eligible items through our Returns Portal.

For the best chance of us being able to help, please message us as soon as you notice an issue with your order. When contacting our Client Services team to request an amendment, please include the below information:

• Order number
• Email address
• Phone number
• Delivery address