Can I upgrade / change my shipping details?Updated a month ago

Unfortunately, once an order has been placed, it is very unlikely that we’ll be able to change your delivery address or upgrade your shipping method.

Our orders move quickly through the fulfilment process, so there is often only a very small window in which changes may be possible.

However, if you’ve noticed an issue with your delivery details, please contact our Customer Care team as soon as possible. Whilst we can’t guarantee that we’ll be able to make the change, our team will always do their best to help if your order has not yet been processed.

Please be aware that if your order has already entered the fulfilment process, or your request is received outside of our Customer Care working hours, we’re unlikely to be able to make any amendments before your order is dispatched.